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Website policies

On this page, users will find the policies of our website. Please select the policy you with to review from below:

1. Privacy Policy

The Data Protection ACT 1998 and General Data Protection Regulation (GDPR) set out requirements for the use and processing of your data. The following explains how your data will be used and our compliance with legislation. Totus Neurorehabilitation Ltd acts as a data processor in line with definitions in the General Data Protection Regulations. We have an appointed Data Protection Officer. For all queries relating to Data Protection please contact Totus Neurorehabilitation Ltd on or call 07868 505279.


Totus Neurorehabilitation Ltd is registered with the Information Commissioners Office (ICO) to holds data relevant to the service we provide. Personal data is held under GDPR for the following reasons:

  • Contract – the processing of your data is necessary to fulfil therapy services offered.

  • Legal Obligation – the processing of your data is necessary to meet the legal obligations related to your compensation claim.

We use data to plan and implement the service, and to improve service delivery and effectiveness. We use data to support compliance with all regulatory requirements. We use personal data to maintain staff and beneficiary safety. We use data for marketing and promotion of Totus Neurorehabilitation Ltd. We are not involved in the large-scale processing of personal data. Personal data is used only to provide a dedicated service.


Where we are requested to provide a service to a patient (beneficiary) we may collect and process the following information about the beneficiary and (with their consent) significant others such as relatives or litigation friend:

  • Full Name

  • Date of Birth

  • Gender

  • Address

  • Home or mobile telephone number

  • Occupation

  • Clinical records relating to the content of therapy sessions completed

We will collect and process sensitive medical and personal information about the beneficiary in order to provide clinical therapy services, this may include:

  • NHS Number

  • Hospital number

  • Medical records

  • Medico-legal documents

  • GP details

We will collect and process details of third parties involved in the beneficiary’s care (for example Case Managers, Insurer, Solicitor, Case Manager, other health care professionals) including:

  • Full Name

  • Profession

  • Work address

  • Work telephone number

  • Financial details

  • Contracts relevant to the service offered

We may collect video footage and photographs, however, these will be collected following signed consent from the beneficiary. By providing personal information relating to the beneficiary directly to Totus Neurorehabilitation Ltd, you are agreeing to the processing of that information for the purposes for which it was given.


The data collected will only be shared with the explicit agreement of the individual. In the case of the beneficiary the sharing of clinical information with third parties will only be completed with signed consent, which can be withdrawn at any time. The exceptions to this consent include:

  1. Risk of harm to self or others

  2. Legal compliance as ordered by a court or tribunal


We are required to inform you of sub-processors that we use in the processing and storage of your data. The sub-processors we use and location of their privacy policies are:


In line with GDPR the Totus Neurorehabilitation Ltd data protection policy is available on request. This details our process in the event of a data breech. Our data protection risk assessment is reviewed yearly. All Associate therapists must be registered with the Information Commissioners Office and are expected to abide by GDPR. We only use software from accredited sources.


Individuals have the right to request access to their records; this is called a subject access request. A subject access request can be made by email to As health professionals we hold the right to withhold access if we believe that access would cause harm. In such circumstances we would make reasonable effort to discuss this with the individual and approach the request within a ‘best interests’ framework.

Individuals have the right to request erasure and correction of their data, or transfer to another data controller. This request can be denied if the data relates to your health care, such requests will be managed on a case by case basis.

We do not sell data to other recipients, we do not transfer data outside of the UK.


The retention period for clinical therapy records is 7 years from the completion of treatment. At this time all records, paper and electronic will be destroyed. Data concerning cognitive assessment scores are kept for 20 years.


We are committed to safeguarding the privacy of our website visitors.

By visiting the website and submitting information on the contact form you agree that we can use your personal data as described in the privacy policy. When you contact us through the contact form we collect your name, email address, telephone number and any additional information you provide.

Our website may include links to third party services and websites. This privacy policy does not extend to third party services or websites. We cannot be responsible for the privacy policies and practices of the owners or operators of any third party site and recommend that you view the privacy policy for each site you visit.


Cookies are small files transferred to your computer’s hard drive through your web browser. They are used to make websites work more efficiently, and provide information to the owners of the site. Our website uses cookies to provide users with the most relevant and useful information about our services and to help our website run effectively. For more information about cookies we use, please read our cookie policy.


Our privacy policy is reviewed periodically. Please check back regularly to view our latest version.

Last updated: January 2021

2. Terms of Use

Please read these terms and conditions carefully before using our Service.



The words of which the initial letter is capitalised have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.


For the purposes of these Terms and Conditions:

  • Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

  • Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Totus Neurorehabilitation Ltd, Thompson Jenner Llp, Colleton Crescent, Exeter, England, EX2 4DG.

  • Country refers to: United Kingdom

  • Service refers to the Website.

  • Terms and Conditions (also referred as “Terms”) mean these Terms and Conditions that form the entire agreement between you and the Company regarding the use of the Service. This Terms and Conditions agreement as been created with the help of Terms and Conditions Generator.

  • Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.

  • Website refers to Totus Neurorehabilitation Ltd, accessible from you means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.


These are the Terms and Conditions governing the use of this Service and the agreement that operates between you and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms and Conditions. If you disagree with any part of these Terms and Conditions then you may not access the Service.

Your access to and use of the Service is also conditioned on your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of your personal information when you use the Application or the Website and tells you about your privacy rights and how the law protects you. Please read our Privacy Policy carefully before using our Service.


Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.

The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.


We may terminate or suspend your access immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach these Terms and Conditions.

Upon termination, your right to use the Service will cease immediately.


Notwithstanding any damages that you might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by you through the Service or 100 USD if you haven’t purchased anything through the Service.

To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.

Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party’s liability will be limited to the greatest extent permitted by law.


The Service is provided to you “AS IS” and “AS AVAILABLE” and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.

Without limiting the foregoing, neither the Company nor any of the company’s provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, time-bombs or other harmful components.

Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to you. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.


The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and your use of the Service. Your use of the application may also be subject to other local, state, national, or international laws.


If you have any concern or dispute about the Service, you agree to first try to resolve the dispute informally by contacting the Company.


If you are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.


You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a terrorist supporting country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.



If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.


Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party’s ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.


These Terms and Conditions may have been translated if we have made them available to you on our Service.

You agree that the original English text shall prevail in the case of a dispute.


We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will make reasonable efforts to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, in whole or in part, please stop using the website and the Service.


If you have any questions about these Terms and Conditions, you can contact us:

  • Email:

  • Phone: 07868 505279

Last updated: January 2023

3. Cookie Policy


As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality.

For more general information on cookies see the Wikipedia article on HTTP Cookies.


We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.


You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.


Cookie NameExpiration TimeDescription
_ga2 yearsUsed to distinguish users.
_gat10 minutesUsed to throttle request rate.
_utma2 years from set/updateUsed to distinguish users and sessions. The cookie is created when the JavaScript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
_utmt10 minutesUsed to throttle request rate.
_utmb30 mins from set/updateUsed to determine new sessions/visits. The cookie is created when the JavaScript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
_utmcEnd of browser sessionNot used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
_utmz6 months from set/updateStores the traffic source or campaign that explains how the user reached your site. The cookie is created when the JavaScript library executes and is updated every time data is sent to Google Analytics.
_utmv2 years from set/updateUsed to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.


When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.


In order to provide you with a great experience on this site we provide the functionality to set your preferences for how this site runs when you use it. In order to remember your preferences we need to set cookies so that this information can be called whenever you interact with a page is affected by your preferences.


In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.

For more information on Google Analytics cookies, see the official Google Analytics page.

From time to time we test new features and make subtle changes to the way that the site is delivered. When we are still testing new features these cookies may be used to ensure that you receive a consistent experience whilst on the site whilst ensuring we understand which optimisations our users appreciate the most.

As we sell products it’s important for us to understand statistics about how many of the visitors to our site actually make a purchase and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and product costs to ensure the best possible price.


Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site. This Cookies Policy was created with the help of the Cookies Policy Template Generator and the Terms and Conditions Template.

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

  • Email:

  • Phone: 07868 505279

Last updated: January 2023